Resident services
Services & departments
Everything the Village does for residents and businesses, grouped the way people look for it. Each section links to the office that handles it.
WebPay
Pay online, any hour
Village bills, license and permit fees, fines and real estate transfer stamps in one secure checkout. Save a payment method for next time, get an emailed receipt, and see every past payment in your account.
Customer Service Request
Report it, ask it, or recognize an employee
One form for a pothole, a streetlight out, a parkway tree, a concern or a compliment. Each request is routed to the responsible department and you receive a case number and status updates by email.
Call 911
Police non-emergency: (847) 882-3586. Fire Department headquarters: (847) 885-6300.
Overnight parking request
Overnight street parking needs a request. Submit the vehicle plate, address and dates online; the request goes straight to the Police Department.
Permits & licensing
Build, alter, open, renew
Residential permits
Fences, driveways, decks, sheds and barns, interior alterations, furnaces, water heaters, mailbox repair, drain tile and drainage, miscellaneous electrical and plumbing.
Ask about a permit
Commercial permits
New construction, interior alterations, signs and fire suppression systems. The commercial alteration resource guide walks tenants through the process step by step.
Commercial alteration guide
Licensing
Business and contractor’s business licenses, liquor and video gaming licenses, rental registration, license information changes and reprints.
Licensing questions
Garbage & brush pickup
Weekly collection by route; check your pick-up schedule by address. Brush is collected on the same day as garbage in season.
Find my pick-up day
Curbside & electronics recycling
Curbside recycling every week. Electronics and paint recycling plus document destruction at the Fall Recycling Event, Saturday Oct. 3, 9 a.m.–1 p.m., Wintrust Field.
Recycling event
Rates
Garbage and recycling rates are set by the Village contract and billed with the utility bill through WebPay.
Pay through WebPaySnow & ice
SnowStat: see the plows move
Engineering and Public Works clears Village-maintained streets by priority route. SnowStat shows which streets have been plowed and when, and the Road Responsibilities map shows which agency maintains which road — so you know who to call.
Get Winter Ready: Snow & Ice Operations presentation, Thursday, Oct. 15, 2 p.m.
Engineering & Public Works714 S. Plum Grove Rd.
(847) 895-7100 · 8 a.m.–5 p.m., Monday–Friday
Transportation
Metra, DART, the trolley and 8 miles of trails
Metra
Schaumburg Metra Station, 2000 S. Springinsguth Rd. Station lobby open 4 a.m. to midnight. Commuter parking by permit.
Station details
Commuter parking
Daily and quarterly permits for the Metra station lots, paid through WebPay.
Buy a permit
DART & senior transportation
Dial-a-Ride Transportation and Senior Transportation Services through Nursing and Senior Services, (847) 923-3766.
Nursing & Senior Services
Trolley & bike paths
The Woodfield trolley and the Village bike-path network, including Bike Month each May.
Trail map