Communication and Customer Service for the Dental Department

About this resource

This new, interactive learning module is designed to support the oral health team in understanding skills and strategies to deliver positive customer service in a dental setting. This module is intended for the entire dental team from dental providers to administrative team members. (1.25 CDE is offered).

Subtopics

• Oral Health
• Health Professions Education and Training
• Team-Based Care
• Quality Improvement

Keywords

• Communication and Outreach
• Education - Staff (e.g., Competency-Based)
• Patient Satisfaction
• Education - Staff (e.g., Competency-Based)
• Communication and Outreach
• Access to Care
• Patient Satisfaction
• Team-Based Care

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